A knowledge base is a special kind of Database for knowledge management and can be abbreviated KB or kb. It is the base for the collection of Knowledge. Normally, the knowledge base consists of explicit knowledge of an organization, including trouble shooting, articles, white papers, user manuals and others. A knowledge base should have a carefully designed classification structure, content format and search engine.

The most important aspect of a knowledge base is the type of information it contains. A knowledge base that becomes a dump site of irrelevant information has its role degraded to that of an information dump. Making sure that the most up-to-date and relevant information is present in a knowledge base is essential to its success, not to mention having an excellent information retrieval system ( search engine ).

Determining what type of information, and where that information resides in a Knowledge base is something that is determined by the processes that support the system. A robust process structure is the backbone of a successful Knowledge base.

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