Tekelec

Tekelec ( is an industry leader building smart carrier networks through an innovative combination of signaling, switching, and applications. Tekelec s customers include telecommunications carriers, network service providers, and contact center operators.

Tekelec s network signaling products help direct and control voice and data communications. They enable carriers to control, establish and terminate calls. They also enable carriers to offer intelligent services, which include any services other than the call or data transmission itself. Examples include familiar products such as call waiting, caller ID, voice messaging, toll free calls (e.g., 800 calls), prepaid calling cards, text messaging and local number portability. Some of Tekelec s network signaling products also allow the monitoring and surveillance of network elements while the network is in operation and deliver revenue assurance features such as fraud protection.

Tekelec s next-generation switching products are focused primarily on creating and enhancing next-generation switching solutions for both traditional (TDM-based) and new (Packet-based) Class 4, Class 5, and wireless applications. The switching portion of a network carries and routes the actual voice or data comprising a call. Tekelec believes that voice and data networks will increasingly interoperate, or converge. Network convergence should provide opportunities to expand the sales of our switching solutions which are designed specifically for converged networks.

Tekelec s contact center products provide workforce management and intelligent call routing systems for single and multiple site contact centers. Tekelec sells it s contact center products primarily to customers in industries with significant contact center operations such as financial services, telecommunications and retail.